Introduction
Papa Wok & Noodles is dedicated to protecting the privacy of individuals using this website. We take the confidentiality of personal information seriously. By accessing and using this website (papawoknoodle.com), you agree to the terms of this Privacy Policy and consent to the collection, use and disclosure of your personal data as described in this Privacy Policy. This Privacy Policy applies only to personal data collected through this website and does not cover information collected through other means.
Information We Collect
We may collect personal information including your name, phone number, email address, and delivery or billing address when you place an order or interact with our website. We may also collect information relating to your order details and transaction history. If you choose to opt in to receive marketing communications, we may collect your preferences and records of your interactions with our messages, such as whether messages are opened or links are clicked. We may also collect limited technical information such as your IP address, browser type, and approximate location to improve our services and provide relevant offers. You can access and browse our website without providing personal information.
How We Use Your Information
We use the information collected to process and fulfil your orders, communicate with you regarding your order status, and respond to enquiries. Where you have opted in, we may use your contact information to send you promotional messages, updates, and offers relating to our products and services. We may also use your information to personalise your experience, improve our website and services, and analyse customer behaviour to enhance our offerings. Your information may also be used to comply with legal obligations.
SMS Marketing and Communications
If you choose to opt in to SMS or other marketing communications, you may receive messages relating to promotions, updates, and offers from Papa Wok & Noodles. Message frequency may vary. You have the right to opt out of marketing communications at any time by replying “STOP” to any SMS message or by contacting us directly. Opting out will not affect transactional communications related to your orders.
Processing Orders
Personal information required during the order process may include your name, address, phone number, email address and other relevant details necessary to complete your order. This information is used to identify you and ensure accurate order preparation and delivery. Your personal information may be shared with our staff and, where applicable, delivery partners strictly for the purpose of fulfilling your order. Your information will not be sold or disclosed to third parties for their own marketing purposes and is treated as confidential unless disclosure is required by law.
Payment Processing
Payments made through our website or in-store may be processed using secure third-party payment providers such as Stripe, Square, or other banking or EFTPOS providers. These providers may collect and process your payment information in accordance with their own privacy policies. Papa Wok & Noodles does not store full payment card details on its systems. By making a payment, you agree to the terms and privacy policies of the relevant payment provider.
Website Cookies
When you visit our website, our servers may use cookies to enhance your browsing experience. Cookies are small data files that help recognise returning users and store preferences to improve functionality. Cookies do not contain viruses and can only be read by the server that issued them. You may choose to disable cookies through your browser settings; however, this may affect the functionality of certain parts of the website. We may also use third-party cookies, including those from Google and other advertising networks, to provide relevant advertising and measure campaign performance. These cookies may track your browsing activity across different websites to deliver targeted advertisements. You may opt out of certain advertising cookies through your browser settings or relevant third-party tools.
Security
We take reasonable steps to ensure that your personal information is protected from misuse, interference, loss, unauthorised access, modification or disclosure. Where appropriate, we use secure technologies such as SSL encryption to protect data transmitted through our website. However, due to the nature of the internet, we cannot guarantee the absolute security of information transmitted online, and you acknowledge that you provide information at your own risk.
Third Party Links
This Privacy Policy applies solely to information collected on this website. Our website may contain links to third-party websites, and we are not responsible for the privacy practices or content of those sites. We encourage users to review the privacy policies of any external websites before providing personal information.
Minors
No information may be submitted to this website by individuals under the age of 18 without the consent of a parent or legal guardian. Individuals under 18 should not make purchases or engage in transactions without such consent, unless permitted under applicable Australian laws.
Changes to Privacy Policy
Papa Wok & Noodles may update this Privacy Policy at any time without prior notice. Any changes will be published on this page, and it is your responsibility to review this Privacy Policy periodically for updates.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, you may contact us at:
Papa Wok & Noodles
Woodend, VIC
Website: papawoknoodle.com
Phone: (03) 5427 4880
Email: info@papawoknoodle.com
